Terms of Service

Plain‑language summary (not a substitute for the full Terms).

These Terms are the agreement between you and Virentic LLC for using Nameh. In short: use the Service lawfully and only as allowed; you keep ownership of your email and content, and you grant us the limited permission we need to operate the Service for you; paid plans renew until you cancel; the Service is provided "as is" with the liability limits below; and most disputes are resolved by individual arbitration, not in court (Section 18) — you can opt out within 30 days. This summary is informational only; the numbered sections below govern.

1. Acceptance of these Terms

1.1 These Terms of Service ("Terms") govern your access to and use of the Service. By creating an Account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.

1.2 If you use the Service on behalf of an organization, employer, or other entity (an "Organization"), you represent that you are authorized to accept these Terms on its behalf, and "you" refers to both you and that Organization.

1.3 We may provide additional terms for specific features; where they conflict with these Terms, the additional terms control for that feature. For privacy matters, the Privacy Policy controls (see Section 12).

2. Definitions

Capitalized terms not defined here have the meaning given in the Privacy Policy.

• "Account" — a Nameh user account and its associated credentials and profile.
• "Content" — the substance of the messages and materials you create, send, receive, sync, store, or process through the Service, including message bodies, attachments, drafts, and signatures.
• "Connected Mailbox" — a third‑party email account (e.g., an IMAP/SMTP account) that you authorize Nameh to access on your behalf.
• "Tenant" / "Organization" — the logical, isolated workspace under which an Account's data is stored and segregated.
• "Subscription" — a paid plan that provides access to specified features for a recurring fee.
• "Applicable Law" — all laws, rules, and regulations applicable to your use of the Service.

3. Eligibility and accounts

3.1 Eligibility. You must be at least 16 years old (or the higher minimum age required in your jurisdiction) and capable of forming a binding contract to use the Service. The Service is not directed to children (see the Privacy Policy).

3.2 Registration. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for all activity that occurs under your Account.

3.3 Account security. You are responsible for safeguarding your credentials, devices, and any access tokens, and for maintaining the security of your Connected Mailboxes. Notify us promptly at [email protected] of any unauthorized use or suspected breach. We are not liable for any loss arising from unauthorized use of your Account that results from your failure to keep your credentials secure.

4. License to use the Service

4.1 Subject to these Terms and your payment of any applicable fees, Virentic grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable, revocable license to access and use the Service for your internal personal or business purposes during the term of your Account.

4.2 The Service, including its software, design, and content (excluding your Content), is licensed, not sold. We reserve all rights not expressly granted.

5. Acceptable use

5.1 You agree not to, and not to permit anyone to:

• use the Service in violation of any Applicable Law or third‑party rights, or to transmit unlawful, infringing, harassing, defamatory, or harmful material;
• send spam, bulk, or unsolicited messages, or use the Service in violation of anti‑spam laws (e.g., CAN‑SPAM, GDPR/ePrivacy) or the policies of any Connected Mailbox provider;
• distribute malware, or attempt to gain unauthorized access to the Service, other accounts, or any systems or networks;
• probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measures, except under a program we authorize in writing;
• interfere with or disrupt the integrity or performance of the Service, including via excessive automated requests, scraping, or denial‑of‑service;
• reverse engineer, decompile, or disassemble any part of the Service, except to the extent that restriction is prohibited by Applicable Law;
• resell, sublicense, or commercially exploit the Service except as expressly permitted; or
• use the Service to build a competing product or to misappropriate its features or data.

5.2 Suspension for violations. We may investigate suspected violations and may suspend or terminate access to protect the Service, our users, or third parties (see Section 13). Where practicable and lawful, we will provide notice.

6. Connected Mailboxes and third‑party accounts

6.1 The Service connects to email accounts and other services you authorize. You represent that you have the right to connect each Connected Mailbox and to grant us the access needed to sync and send mail on your behalf.

6.2 Your use of any third‑party mail provider, identity provider, or integration is governed by that third party's own terms; we are not responsible for third‑party services (see Section 14). You are responsible for complying with the acceptable‑use and rate policies of your Connected Mailbox providers.

7. Subscriptions, fees, and payment

7.1 Plans and fees. Some features require a paid Subscription. Fees, billing frequency, and plan features are described at sign‑up or in the Service. Unless stated otherwise, fees are stated in U.S. dollars and are exclusive of taxes, which you are responsible for.

7.2 Payment processor. Payments are processed by our third‑party payment processor (currently Stripe). By providing payment details, you authorize us and our processor to charge the applicable fees. We do not store full payment‑card numbers (see the Privacy Policy).

7.3 Auto‑renewal. Subscriptions renew automatically for successive periods at the then‑current rate until cancelled. You authorize recurring charges until you cancel.

7.4 Cancellation. You may cancel at any time through the Service or by contacting us; cancellation takes effect at the end of the current billing period. Except where required by Applicable Law, fees already paid are non‑refundable and cancelling does not entitle you to a refund for the remainder of a paid period.

7.5 Changes to fees. We may change fees or introduce new charges on prospective notice; changes take effect at your next renewal. If you do not agree, you may cancel before the change takes effect.

7.6 Failed payments and taxes. If a charge fails, we may suspend paid features until payment is resolved. You are responsible for all applicable taxes other than taxes on our net income.

8. Free trials, beta, and changes to the Service

8.1 We may offer free or trial access, which may convert to a paid Subscription unless cancelled before the trial ends. We may modify or withdraw trial offers at any time.

8.2 We may offer features identified as beta, preview, or experimental, which are provided "as is," may be changed or discontinued, and are excluded from any service commitments.

8.3 We may modify, add, or discontinue features of the Service from time to time. We will not materially reduce the core functionality of a paid plan during a paid period without offering a pro‑rated refund or a comparable alternative, except as required for security, legal, or technical reasons.

9. Your Content and the license you grant us

9.1 You own your Content. As between you and Virentic, you retain all rights in your Content. These Terms do not transfer any ownership of your Content to us.

9.2 Limited license to operate the Service. You grant Virentic a worldwide, non‑exclusive, royalty‑free license to host, store, copy, transmit, display, index, and process your Content solely as necessary to provide, secure, and maintain the Service for you, and as further described and limited in the Privacy Policy (including the Content‑vs‑Statistics commitment). We do not sell your Content, use it for advertising, or use it to train generative models for our own purposes, except as expressly described in the Privacy Policy.

9.3 Your responsibility. You are solely responsible for your Content and for ensuring you have the rights necessary to process it through the Service. You must maintain your own backups; while we provide backup features, you should not rely on the Service as your sole copy of important data.

10. AI and automated features

10.1 The Service may offer optional, separately‑gated automated or AI‑assisted features (e.g., summaries, draft assistance, classification). These features are provided as productivity aids; their output may be inaccurate or incomplete, and you are responsible for reviewing it before relying on or sending it.

10.2 How these features process Content, and our commitments regarding training and retention, are described in the Privacy Policy (Section 7 of that policy). You must not use AI features to generate unlawful, infringing, or harmful material.

11. Intellectual property and feedback

11.1 Our IP. The Service, including all software, interfaces, designs, text, graphics, the "nameh" name and logo, and all related intellectual‑property rights, are owned by Virentic or its licensors and are protected by law. Except for the license in Section 4, no rights are granted to you.

11.2 Feedback. If you submit suggestions or feedback, you grant Virentic a perpetual, irrevocable, worldwide, royalty‑free license to use it without restriction or obligation to you.

12. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect information and describes the roles of controllers and processors for Organization customers. By using the Service, you acknowledge the Privacy Policy.

13. Term, suspension, and termination

13.1 Term. These Terms apply while you access or use the Service and remain in effect until your Account is terminated.

13.2 Termination by you. You may stop using the Service and delete your Account at any time.

13.3 Suspension or termination by us. We may suspend or terminate your access, in whole or in part, if (a) you breach these Terms or Applicable Law; (b) your use poses a security, legal, or operational risk; (c) required by law; or (d) we discontinue the Service. Where practicable and lawful, we will provide notice and, for non‑breach discontinuation of a paid plan, a pro‑rated refund of pre‑paid, unused fees.

13.4 Effect of termination. On termination, your license to use the Service ends and we may delete or de‑identify your Account and Content as described in the Privacy Policy (subject to backup‑rotation and legal‑hold). Sections that by their nature should survive — including Sections 9.1, 11, 15–19, and 21 — survive termination.

14. Third‑party services and links

The Service interoperates with third‑party mail servers, identity providers, payment processors, and other services you choose to connect, and may link to third‑party sites. We do not control and are not responsible for third‑party services, and your use of them is governed by their own terms. Connecting a third‑party service is at your own risk.

15. Disclaimers

15.1 "As is." To the maximum extent permitted by Applicable Law, the Service and all information, content, and materials provided through it are provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non‑infringement, accuracy, and any warranties arising from course of dealing or usage of trade.

15.2 Virentic does not warrant that the Service will be uninterrupted, timely, secure, error‑free, or free of harmful components, that defects will be corrected, or that Content will not be lost or corrupted. No advice or information obtained from us or through the Service creates any warranty not expressly stated in these Terms.

15.3 No responsibility for misuse. To the maximum extent permitted by Applicable Law, Virentic is not responsible or liable for any misuse of the Service or of any data accessible through it, including the acts or omissions of any user, administrator, Organization, third‑party provider, or integration; unauthorized access resulting from compromised devices, credentials, or networks not within our reasonable control; or the content of any message sent, received, stored, or synchronized through the Service.

16. Limitation of liability

16.1 Exclusion of certain damages. To the maximum extent permitted by Applicable Law, in no event will Virentic LLC or its officers, members, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, or business, arising out of or relating to the Service or these Terms, whether based on warranty, contract, tort (including negligence), strict liability, statute, or any other legal theory, and whether or not Virentic has been advised of the possibility of such damages, even if a limited remedy is found to have failed of its essential purpose.

16.2 Aggregate cap. To the maximum extent permitted by Applicable Law, Virentic's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the total amounts you paid to Virentic for the Service during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

16.3 Carve‑outs. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Applicable Law. The limitations in this Section apply to the fullest extent permitted by the law of your jurisdiction.

17. Indemnification

To the maximum extent permitted by Applicable Law, you agree to indemnify, defend, and hold harmless Virentic LLC and its officers, members, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Content; (b) your use of the Service; (c) your violation of these Terms or Applicable Law; or (d) your violation of any third‑party right, including the rights or policies of any Connected Mailbox provider. We will notify you of any such claim and may participate in the defense with counsel of our choice; you may not settle any claim in a way that imposes obligations on us without our written consent.

18. Dispute resolution; binding arbitration; class‑action and jury‑trial waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT, TO HAVE A JURY DECIDE YOUR CLAIMS, AND TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. IT REQUIRES YOU AND VIRENTIC TO RESOLVE MOST DISPUTES THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION.

18.1 Agreement to arbitrate. Except for the Excluded Claims in Section 18.7, you and Virentic LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved exclusively by final and binding individual arbitration, and not in a court of law, except as provided below.

18.2 Waiver of court and jury trial. You and Virentic each knowingly, voluntarily, and irrevocably waive the right to sue in court and the right to a trial by jury, and agree instead to bring all covered disputes in arbitration on an individual basis, except for the Excluded Claims.

18.3 Class‑action and representative‑action waiver. You and Virentic agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private‑attorney‑general, or other representative proceeding. If this Section 18.3 is found unenforceable as to a particular claim or request for relief, that claim or request shall be severed and brought in a court of competent jurisdiction, but the remainder of this Section 18 shall continue to apply in arbitration. This waiver is a material part of the agreement to arbitrate; if it is found wholly unenforceable, then the entire agreement to arbitrate in this Section 18 shall be null and void.

18.4 Federal Arbitration Act; rules and administrator. This Section 18 evidences a transaction involving interstate commerce, and the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs the interpretation and enforcement of this arbitration agreement. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or, for non‑consumer disputes, its Commercial Arbitration Rules), as then in effect, except as modified by these Terms. The AAA rules are available at adr.org. If the AAA is unavailable, the parties will mutually select another established administrator.

18.5 Arbitration procedure. The arbitration will be conducted by a single neutral arbitrator. The seat and venue will be Sheridan County, Wyoming, provided that, if you are a consumer, the arbitrator may permit you to participate by telephone or video, or may hold the hearing in the county of your residence, as the applicable rules allow. The arbitrator will apply the governing law identified in Section 19, will have authority to award any individual remedy available in a court, and the award is final and binding; judgment on it may be entered in any court of competent jurisdiction.

18.6 Informal resolution first; notice of dispute. Before initiating arbitration, the claiming party must first send the other a written Notice of Dispute describing the claim and the relief sought (to Virentic at the address in Section 22, and to you at your account email). You and Virentic agree to attempt in good faith to resolve the dispute informally for at least sixty (60) days after the Notice is received. This is a condition precedent to arbitration, and any applicable limitations period is tolled during it.

18.7 Excluded claims. Notwithstanding the above, either party may: (a) bring an individual action in small‑claims court for disputes within that court's jurisdiction; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual‑property or confidentiality rights; and (c) bring any claim that, by law, cannot be subject to mandatory pre‑dispute arbitration.

18.8 Costs and fees. Payment of filing, administration, and arbitrator fees will be governed by the applicable AAA rules, except that Virentic will pay or reimburse fees to the extent required by those rules or Applicable Law to make this arbitration agreement enforceable. Each party otherwise bears its own attorneys' fees and costs, except where a statute or the arbitrator's award provides otherwise.

18.9 Right to opt out of arbitration. You may opt out of this Section 18 by sending written notice within thirty (30) days of first accepting these Terms, to arbitration‑[email protected] / VIRENTIC LLC, ATTN: Legal, 2306 North 145th Street. Omaha, NE 68116, stating your name, the email associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

18.10 Survival and severability. This Section 18 survives termination of your Account. Except as stated in Section 18.3, if any portion of this Section is found unenforceable, the remainder will continue in effect.

19. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Wyoming, United States, without regard to its conflict‑of‑laws rules, and, for arbitrable matters, by the Federal Arbitration Act. Subject to Section 18 (arbitration), and solely for Excluded Claims or where arbitration does not apply, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Sheridan County, Wyoming, and waive any objection to such venue. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this Section deprives you of any mandatory consumer‑protection rights of your place of residence that cannot be waived by agreement.

20. Changes to these Terms

We may update these Terms from time to time to reflect changes in the Service, our practices, or the law. When we make changes, we will revise the "Last updated" date and, for material changes, provide additional notice (for example, by email, in‑Service notice, or a prominent notice on our website). Your continued use of the Service after an update takes effect constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service before the update takes effect.

21. General

21.1 Entire agreement. These Terms, together with the Privacy Policy and any feature‑specific or Organization agreements, are the entire agreement between you and Virentic regarding the Service and supersede all prior understandings.

21.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in full force.

21.3 No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

21.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.

21.5 Force majeure. We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, network or hosting‑provider failures, labor disputes, or governmental actions.

21.6 Notices. We may provide notices to you by email, in‑Service, or by posting on our website; you consent to receive electronic communications. Legal notices to us must be sent to [email protected] and the address in Section 22.

21.7 Relationship. No agency, partnership, joint venture, or employment relationship is created by these Terms. There are no third‑party beneficiaries except as expressly stated.

21.8 Export and sanctions. You represent that you are not located in, and will not use the Service in violation of, any applicable export‑control or sanctions laws.

22. How to contact us

Virentic LLC

2306 North 145th Street. Omaha, NE 68116

General / legal notices: [email protected]

Privacy / data‑subject requests: [email protected]